FAQs

ORDERING

Is this site secure?

Our checkout process is secured by HTTPS / TLS encryption and is safe to use for purchasing.  TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers. Additionally, our site works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).

What credit cards do you accept?

We currently accept the following US issued credit cards: Visa, MasterCard, Discover, and PayPal

What is the sales tax?

It is a government imposed tax on products purchased. We are required by law to collect sales tax on purchases from our website and submit them to the state the product was shipped to. The rules and thresholds for determining taxability are defined by each state.

 

SHIPPING

How long will it take to ship?

Please allow 3 business days for your order to process. 

Do you ship to a PO Box?

No, unfortunately we do not ship to PO Boxes.

Do you ship internationally?

Sorry, we do not ship internationally, but don’t despair! We are working on changing this.

3rd Party Shippers

All sales are final. We not responsible or liable for any delays or damages while in possession of the 3rd party shipper.

Lost, stolen or damaged packages. Crystal Clean Products is not liable for any lost, stolen or damaged packages or for any delay caused by act or default of the shipping carrier. Crystal Clean Products is responsible for orders until they leave our warehouse facility only. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.

BRUSH CARE

Will my brush handles fade?  

Not all brushes are created equal. There is a very small chance that some brushes with inferior paint finishes might fade slightly. This is caused by the powerful antimicrobial cleaning agents. To deter this from happening, make sure the water level only reaches the tops of the brush ferrules.

PRODUCT INGREDIENTS

What does antimicrobial mean? 

An antimicrobial is an agent that inhibits the growth of a microorganism or kills such an organism outright. "Anti" stands for "against," and a microbe is a microorganism (or microscopic organism).

What is a microscopic organism?

The very broadest and most common description of a microorganism includes the following: 

  • Viruses

  • Bacteria

  • Fungi

  • Parasites, including protozoa

Who do I contact if I have a question concerning product ingredients? 

Good question! If you have questions concerning specific product ingredients, you can refer to the

Safety Data Sheet (SDS) on this website.

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